Items where Author is "Utami, Shintia Tri"

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Thesis

Utami, Shintia Tri (2020) ANALISIS TINGKAT PELAYANAN JASA OCEAN IMPORT DENGAN METODE CUSTOMER STATISFACTION INDEX (CSI) DAN IMPORTANCE PERFORMANCE ANALYSIS (IPA) STUDI KASUS PT. SCHENKER PETROLOG UTAMA. Diploma thesis, Politeknik Perkapalan Negeri Surabaya.

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