Items where Author is "Utami, Shintia Tri"

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Utami, Shintia Tri (2020) ANALISIS TINGKAT PELAYANAN JASA OCEAN IMPORT DENGAN METODE CUSTOMER STATISFACTION INDEX (CSI) DAN IMPORTANCE PERFORMANCE ANALYSIS (IPA) STUDI KASUS PT. SCHENKER PETROLOG UTAMA. Diploma thesis, Politeknik Perkapalan Negeri Surabaya.

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