Items where Author is "Utomo, Lutfi Prasetyo"

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Utomo, Lutfi Prasetyo (2019) Analisa Kualitas Pelayanan Bongkar Muat Kapal PT. Dermaga Harapan Jaya Menggunakan Metode Servqual Dan Importance Performance Analysis (IPA). Diploma thesis, Politeknik Perkapalan Negeri Surabaya.

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