Items where Author is "Safitri, Nisma Mutiara Dian"

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Thesis

Safitri, Nisma Mutiara Dian (2019) Pengintegrasian Metode Kano dan Servqual pada Quality Function Deployment untuk Meningkatkan Kualitas Pelayanan pada PT. Tambanganraya Permai. Diploma thesis, Politeknik Perkapalan Negeri Surabaya.

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