Items where Author is "PUTRI, GHINA DHIYA ELOK SEKAR"

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PUTRI, GHINA DHIYA ELOK SEKAR (2024) ANALISIS KUALITAS PELAYANAN TERHADAP KEPUASAN PENGGUNA JASA KAPAL PENYEBERANGAN DENGAN METODE SERVQUAL, ZOT, DAN IPA (STUDI KASUS PERUSAHAAN JASA PELAYARAN DI SURABAYA. Diploma thesis, Politeknik Perkapalan Negeri Surabaya.

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