Items where Author is "Ningtyas, Rafidah Herdiyanti"

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Thesis

Ningtyas, Rafidah Herdiyanti (2025) ANALISIS KUALITAS PELAYANAN TERMINAL PENUMPANG TERHADAP KEPUASAN PELANGGAN DI PT PELINDO MULTI TERMINAL BRANCH GRESIK MENGGUNAKAN METODE IMPORTANCE PERFORMANCE ANALYSIS (IPA) DAN POTENTIAL GAIN IN CUSTOMER VALUE (PGCV). Diploma thesis, Politeknik Perkapalan Negeri Surabaya.

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