Items where Author is "Kasgali, Mohammad Azzam Yafi"

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Thesis

Kasgali, Mohammad Azzam Yafi (2025) ANALISA KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN DENGAN MOTODE CUSTOMER STATISFACTION INDEX (CSI) DAN IMPORTANCE PERFORMANCE ANAlYSIS (IPA) STUDI KASUS PERUSAHAAN PENYEDIA JASA BONGKAR MUAT DI CILEGON. Diploma thesis, Politeknik Perkapalan Negeri Surabaya.

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