Items where Author is "Hakiki, Alfan"

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Thesis

Hakiki, Alfan (2025) ANALISIS KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN PADA KAPAL PENUMPANG KM. DOROLONDA DENGAN METODE KANO DAN ZONE OF TOLERANCE. Diploma thesis, Politeknik Perkapalan Negeri Surabaya.

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