Items where Author is "Firmanto, Ridwan"

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Firmanto, Ridwan (2019) Analisa Kepuasan Pelanggan terhadap Kualitas Pelayanan Jasa Sewa Truck dengan Metode Importance Performance Analysis (IPA) dan Potential Gain IN Customer Value (PGCV) pada Perusahaan yang Bergerak di Sektor Logistik. Diploma thesis, Politeknik Perkapalan Negeri Surabaya.

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