Items where Author is "Alisa Ozzura, Belva"

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Thesis

Alisa Ozzura, Belva (2023) ANALISA KEPUASAN PELANGGAN TERHADAP PELAYANAN PERUSAHAAN JASA SEA FREIGHT FORWARDING DI SURABAYA DENGAN MENGGUNAKAN METODE SERVQUAL DAN QUALITY FUNCTION DEPLOYMENT (QFD). Diploma thesis, Politeknik Perkapalan Negeri Surabaya.

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